Shipping & Delivery
How long does shipping take?
We know you've been waiting long enough — for rest, for relief, for something just for you. Most orders ship within 3-5 business days, with standard delivery arriving within 5-10 business days after fulfillment. We're working hard to get your order to you as quickly as possible.
Do you ship internationally?
Right now, we're focused on serving our US-based nurses and caregivers. We hope to expand soon — because healing knows no borders.
How do I track my order?
Once your order ships, you'll receive a tracking email so you can follow it every step of the way. You deserve to know something good is coming.
Returns & Exchanges
What is your return policy?
We want you to love what you receive. If something isn't right, we accept returns within 30 days of delivery for unused items in their original condition. Please note that digital downloads are non-refundable, but we're always here to help if you have concerns.
How do I start a return?
Just reach out to us at support@burnoutrn.com with your order number and a little note about what happened. We'll take care of you — that's a promise.
Products
Are your products made for all nurses?
Every single one of them. Whether you're an ICU nurse, a school nurse, a home health aide, or anywhere in between — if you show up for others, this brand was made for you.
Do you offer size exchanges for apparel?
Absolutely. Comfort matters, and we want you to feel good in what you wear. Contact us within 30 days and we'll make sure you get the right fit.
Orders
Can I cancel or change my order?
Life moves fast — we get it. Orders can be modified within 24 hours of placement. Email us at support@burnoutrn.com as soon as possible and we'll do our best to help.
My order arrived damaged — what do I do?
We're truly sorry that happened. Please email us a photo along with your order number at support@burnoutrn.com and we will make it right. You deserve better, and we mean that.
Digital Downloads
How do I access my digital download?
Your download link will be sent to your email immediately after purchase. If you don't see it, check your spam folder — and if it's still missing, reach out. We've got you.